– Best Contact Center (Putri Indah Sukmawati) – Gold;

– Best Sales Campaign (Maria Margaretha) – Gold;

– Best Digital Transformation (Putri Indah Sukmawati) – Gold;

– Best Social Media (Pradana Prastyo Budi Wibowo) – Gold;

– Best Green Contact Center (Pradana Prastyo Budi Wibowo) – Gold;

– Best Customer Service (Verdiana Indah Pratama) – Gold;

– Best Public Services Center (Maria Margaretha) – Gold;

– Best Outbound Campaign (Verdiana Indah Pratama) – Silver.*/HJ